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Terms & Conditions

Terms and conditions webshop:

How to order a product?

1. Look through our website and click on any article or picture to obtain more information or to get a bigger picture

2. Click ‘shop’ to proceed to our webshop and click the ‘add to shopping basket’ button to add an article to your basket.

3. You can select multiple products

4. Top right you can click on the shopping basket to see the entire order.

5. Adjust the number of articles or remove unwanted products.

6. Go to ‘checkout’ to proceed to the payment of your selected products and choose your method of payment.

7. Our shop will connect you automatically with the payment system of www.bigcartel.com

8. You can create a free account for safe payments in case you don’t have a paypal-account.

9. Select your payment method

10. Choose your region and enter your contact details.

Every reservation or order will be confirmed by email as soon as possible. Please contact us in case you didn’t receive this email.

Elisa Lee reserves the right to accept or refuse orders. The customer will be given a reason for refusal upon request. We don’t accept orders from minors, unless an adult places the order and takes care of the payment.

A legal agreement between you and Elisa Lee is made as soon as Elisa Lee receives a confirmation on its website.

However, Elisa Lee can decide to subordinate the validity of the contract to other conditions such as orders placed by minors, incomplete or incorrect orders or the non-payment of previous orders.


Elisa lee will deliver the product within a maximum of 6 weeks after having received the confirmation email from the order in question.


Elisa lee is not responsible for the consequences of wrong data entry by the customer. As a customer, you are responsible for every Elisa Lee shipment to your indicated home- or delivery address. To avoid any unfair practices, we advice you to inform us about any address change.

Elisa Lee cannot be held liable for any losses that might arise from the fact that a product is out of stock due to force majeure.


Every product offered by Elisa lee are described as fully and as accurately as possible. Offers and prices are valid on the day on which they are presented on this website or in our folder/catalogue. The texts are written in Dutch or English, with a few English words or concepts for our product presentation.

Products on our website and in our folders aren’t shown to scale. Since we work with multiple photographers, the displayed colours may differ.

Right to withdrawal

Every Elisa Lee jewel is unique so colours and sizes can be adjusted upon request. Custom-made jewelry cannot be exchanged.


Do you have a question, complaint or comment? Please go to the ‘jewelry clinic’ section on our website or send us an email: shop@elisalee.be.


Al prices are quoted in euro. These prices include everything (VAT incl., 21%), except for shipment costs. Elisa Lee cannot be held liable for printing errors and has the right to change prices, even before you place your order.

Prices of our jewelry may change (according to the value of gold and silver). The price paid by the customer, is the one of the moment the order is placed.

Shipping costs

Shipping costs (postage, jewelry box, delivery insurance) amount to 12 euros inland. Shipments within Europe cost 15 euros, shipments out of Europe 35 euros.

Orders of 50 euros or more will be sent as special delivery by Bpost or another delivery service. This is a one-time cost. Shipment costs also have to be paid when the customers has to return (part of) the order.